Yes, we all speak English fluently. This is one of the requirements in our hiring process.

High quality service is what sets us apart from other cleaning services. Our attention to details is second to none, making the homes we clean fresh, spotless, and pristine, and our clients satisfied, safe, and happy. Additionally, we want our team to be properly compensated for their trustworthiness, dedication, and hard work. 

At IK Cleaning, we treat every home we clean with utmost respect. If something happens to break or go missing during our service, we will do our best to fix or replace the item. We are also insured, so claims can be filed when appropriate.

No, as long as you have a way to let us in when you are not home, there’s no reason for you to be there. But if it makes you feel more comfortable, you can stay and watch what we do.

There is no specific amount of time set. It all depends on the condition of your home. To provide you with an estimate, take the number of bedrooms you want cleaned. If you have 2 bedrooms that need cleaning, that would take about 2 hours.

Our professional housekeepers are expertly trained and fully insured. We also prohibit smoking, drinking, eating, or using mobile devices during our routine cleaning to ensure our team stays focused on providing you with top notch service.

Our professional cleaning services are designed to keep your home fresh, relaxing, and clean. We customize services according to your preferences so you never have to worry about paying for a service you don’t need or want. But to ensure we provide your home with the highest quality of care, we don’t typically:

• Clean toys
• Clean the inside of fireplaces
• Clean irons
• Iron clothes
• Wash dishes

However, if you want us to do extra cleaning for those mentioned above, there would be an additional fee.

It actually depends on the situation around your home. Check our Services menu to find out what service matches your needs.

Unfortunately, no. We want our team to have the time to rest and refresh to ensure they are energized and ready for another week’s worth of work.

We have a minimum 24-hour cancellation policy to avoid a service charge.

Good question. Only our managers have the keys or codes to your home. Our employees also signed a Non-Disclosure Agreement (NDA) prior to employment. We also do not mind signing your NDA if you have one prepared.

No. We offer commitment-free services on top of our terms and conditions.

We’re proud to offer professional and personalized cleaning services and employ housekeepers who pride themselves on having outstanding character, and providing top notch services. We also do an extensive background check on each member to ensure they are reliable and trustworthy. Our team is also expertly trained on every step of our detailed cleaning routines.

 Yes. We pride ourselves on our high quality services, and we are committed to protecting you and your loved ones by taking the necessary precautions to keep our team and our customers safe.

IK Cleaning is making efforts to be environmentally aware by using eco-friendly products. On top of that, eco-friendly products are safer for homes with kids. However, if you want us to use something else or for a specific area in your house, we would happily accommodate your request.

Not to worry. At IK Cleaning, we value the importance of communication, especially when it comes to your valuables and any specific requests you might have.

We offer in-home, over the phone, and email-written estimates. However, we suggest in-home or email-written estimates for us to provide you with accurate and detailed information that’s according to your preferences. All estimates are also FREE and hold no obligation. To request for a free estimate, simply go to our “REQUEST FREE ESTIMATE” tab and fill out the form.

We clean your home just like how we would clean ours because we want you to be happy and completely satisfied. If the quality of our service is not satisfactory, contact us within 24 hours and we can talk about arrangements to address the situation. If you believe we did an exemplary job, please write a review of us so others can be aware of the quality of service we provide. We love reading customer reviews!